客户接待基础用语
初次见面时需使用标准问候语建立专业形象：
- “Welcome to our company. Is there anything you’re particularly interested in?”
- “How do I address you?” 配合握手礼展现尊重
- “Please feel free to ask any questions you want.” 营造轻松沟通氛围
应对行程安排时可采用：”What time would be convenient for you?” 或 “Do you need help with hotel reservation?”
商务洽谈核心表达
谈判环节需掌握价格协商与条款确认的关键表述：
- “Our prices compare favorably with other manufacturers.”
- “This model is very popular with our clients.”
- “The prices are subject to our confirmation.”
涉及合作意向时建议使用：”I’d like to suggest a toast for our cooperation.”
产品服务介绍术语
展示产品时应结合数据说明优势：
- 功能说明：”This product supports multi-language interfaces”
- 质量认证：”Certified by ISO 9001 and CE standards”
- 售后服务：”We provide 24/7 technical support”
遇到专业询问需回应：”Let me show you our test reports and user feedbacks.”
后续跟进规范话术
沟通结束后应使用标准化跟进模板：
- “Looking forward to hearing from you.”
- “Please find attached the quotation as discussed.”
- “Shall we schedule another meeting next week?”
邮件结尾建议采用：”Best regards, [Your Name] from [Company Name]”
掌握客户接待、商务谈判、产品说明和跟进服务四类英语用语，能显著提升国际业务沟通效率。建议结合行业特性建立标准化话术库，并通过角色扮演训练实际应变能力。定期更新术语库以适应市场变化，同时注意文化差异对语言选择的影响。
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